FAQ's

How much does shipping cost?
The shopping cart will calculate the shipping price for your order. 
Do you ship overseas?
N/A
When will my order arrive?
Please allow 5-7 business days for order processing and verification.
What is your return policy?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. If you have questions regarding the sizing of a specific item, please call us at 757-961-1988 and our staff will be more than willing to assist you. 
Where are you based?
The Creme head office is in Norfolk, Virginia.
Can I contact you directly with any questions?
Please email info@creme321.com or call 757-961-1988 with any questions regarding your order or products we carry. 
Why does my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. We do add new items daily so keep checking back.
Do you re-stock your inventory?
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site. We will occassionally offer specials, sales and online-only deals.

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