ALL SALES PLACED ONLINE ARE FINAL. 

ORDERS WILL BE SHIPPED OUT WITHIN 7-10 BUSINESS DAYS UPON RECEIPT.

ORDERS ARE NOT PROCESSED ON THE WEEKENDS. FRIDAY AFTER 12:00 PM IS CONSIDERED WEEKEND ORDERS. 

SHIPPING

Please allow up to 7-10 business days for order processing and verification and an additional 2-5 business days for delivery.

Prices displayed on the website are exclusive of taxes.

If your package is lost, stolen, or damaged please contact the shipping carrier directly to file a claim to be reimbursed for your package.

ADDRESS REQUIREMENTS

We cannot accept orders addressed to APO/FPO/DPO addresses.

PRODUCT AVAILABILITY

Although availability may be indicated on the site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery.

We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

RETURNS

Creme does not accept returns for refunds, credits, or exchanges, except in the instance of an error on our part (i.e. we've sent you the wrong item or size, or the article/item is damaged or defective).

In all other instances, ALL sales are final.

Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Packages returned without first contacting us will not be accepted. Creme must receive the returned item within seven (7) days of return authorization.

All returns are to be sent to:

Creme

321 W 21st Street

Norfolk VA 23517 

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.

REFUNDS AND EXCHANGES

Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Exchanges will ONLY be made for the correct item or size of the product in question.

In the event that we don not have an available replacement for the item returned, a refund notification will be issued.

Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

CLAIMS

The recipient may file a claim for a package that is lost, arrived damaged, or was missing contents by emailing orders@creme321.com with the order number in the subject line. 

The person filing must forward the order confirmation number and original tracking number as well as any information and/or relevant photos showing any damage or tampering of the shipping container and/or the goods inside.

Each claim must be filed within 10 business days from delivery date according to original tracking number. Any claims filed after the 10 business days will be subject to immediate dismissal.

Including the correct order number and tracking information with your initial claim will help to resolve it more quickly.

Please save all your evidence and documentation until your claim is resolved.

LATE OR MISSING REFUNDS

If you are not sure if you have received a refund:

Check your bank account. 

Contact your credit card company, it may take some time before your refund is officially posted.

Contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you are still unsure about your refund, please contact us at info@creme321.com.

SALE ITEMS

Sale and discounted items are final sale.